My ISP sucks. A little background. I am currently staying in an apartment complex in Taman Melati. A few months back i signed up with Macrolynx for their broadband service, because Streaymx was not available in my area (and I was made to believe it will not be made available). Wanting to take advantage of the 1 month discount, i signed up for a 6 months-pay up front deal – where you pay for six month’s service and get one month free. Oh, i signed up for their 1 Mb SDSL service that was adverstised as “fast and reliable”.
It’s now been nearly 3 months since i got their service…. and guess what! it’s not even close to being fast nor reliable. If fast and reliable is the sun, then Macrolynx’s broadband service is somewhere in the region of the ex-planet pluto. Imagine paying for a 1 MB service, and getting a connection speed of 26 kbps. That’s slower than a dial up! and realiability? i can count with one hand the number of times i’ve gotten 7 days of uninterrupted service. Macrolynx’s response everytime i complain about their service? numerous, starting from the very precise “the gateway’s down” to the very nebulous answer of “oh, we’re investigating what’s the problem”. FRUSTRATING would not even begin to describe it!
The only plus point i can say about Macrolynx is the helpdesk guy, Anwar, who’s pretty courteous. But, even courtesy run thin in the face of undelivered promises. I’ve wrote to them asking whether i can cancel my service and get a refund, but no reponse. Thus, this is my last resort. To those folks that live in Taman Melati condo that plan to get Macrolynx : DON’T. Wait for streamyx, at least you’ll get service faster than 50 kbps. I plan to do so once I use up my 6 + 1 months of monthly payment.
Lastly, I do hope someone from Macrolynx reads this and takes the necessary steps to improve the service in Taman Melati/Platinum Victory apartment. Otherwise, do look forward to more posting about the terrible service.
Cheers
